Every office needs an onboarding process for new employees, and often for new customers. But what would it mean to have an effective, engaging onboarding process for them? How do you measure success, and can it all be done using an online process?
In this short course, we will explain the basics of effective onboarding, and introduce you to some key concepts for developing your onboarding and training process:
- The "Container" and "Catalyst" approaches to education
- What onboarding is, and is meant to accomplish
- The before-and-after aspects of effective onboarding
- Formats for delivering content
- How to measure success
- How an online platform can fit into your onboarding strategy